123th Roundstreet, Pekanbaru.
000 123 456 789
Opening : Mon-Fri 08:00 - 17:00

Cancellation & Refund Policy

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Full Refunds

Cancel 72+ hours before your event for a 100% refund of your deposit and any payments made.

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Partial Refunds

48-72 hour notice receives 50% refund. Less than 48 hours notice is non-refundable.

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Rescheduling

One free reschedule with 48+ hour notice (subject to availability). Subsequent changes may incur fees.

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No-Shows

Failure to arrive for your scheduled event without notice forfeits all payments.

Important Notes:

  • All refunds processed within 5-7 business days to original payment method
  • Special events/holiday bookings may have different cancellation terms
  • Food/beverage orders canceled within 24 hours may incur restocking fees
  • Force majeure events will be handled on case-by-case basis

Questions? Contact our events team at BOX OFFICE